FAQ / Customer service
What payment methods do you support?
We accept payment through our website or by bank transfer with details. Payments on the site are handled by the Fondy system. We accept cards of any bank and guarantee the security of your data. Please note that we do not accept partial payment in advance or payment after delivery. After successful payment, you will receive an order confirmation email.
HOW DO I KNOW MY ORDER IS CONFIRMED?
Once you’ve completed your purchase, we will send you an Order Confirmation email.
Please check your junk mail or spam folders if you can’t find it. Otherwise, contact our customer service via email care@sa-pase.com
Can I buy Sa Pasé in a physical (offline) store?
Sa Pasé jewelry is currently only available offline at the Suknja showroom in Barcelona (Carrer de Calvet 47)
Worldwide delivery
To find out the cost and terms of international delivery, please contact us at care@sa-pase.com
I need to change / cancel an order
If your order has not yet been shipped, we will be happy to help you make any changes to it. Please write exactly what you want to change in your order to care@sa-pase.com
Can I order a ring in a custom size?
At this time, we do not fulfill individual orders. But if you need advice on the most comfortable ring size, our customer service team will be happy to help. Email us at care@sa-pase.com
Do you offer discounts on bulk orders?
We’re delighted to say that we are able to offer a special discount on bulk orders of 10 items or more. Please contact us at care@sa-pase.com to learn more.
Do you offer wholesale opportunities?
Yes, we do. Please contact us at hello@sa-pase.com to learn more about wholesale opportunities.
